Enabling Two-Factor Authentication (2FA)

Edited

Who this is for: All users (strongly recommended for Owners and Admins)

Overview

Two‑factor authentication adds a second step to your login — a one‑time code from your phone — greatly reducing the risk of unauthorised access. 2FA is disabled by default; you can enable it in your account settings.

Before you start

  • Install an authenticator app on your mobile (e.g., Microsoft Authenticator, Google Authenticator, Authy).

  • Ensure you can access your email in case recovery is needed.

Steps

  1. Go to Account (profile icon, bottom-left of the app interface when logged in) → 2FA.

  2. Click Enable 2FA.

  3. Scan the QR code / enter the setup key in your authenticator app.

  4. Enter the 6‑digit code shown in your app to confirm.

Troubleshooting

  • I can’t see the 2FA page: Open the user menu → Account, then select 2FA from the left sidebar.

  • New phone? Disable 2FA temporarily, set up your new device, then re‑enable.

  • Code not working? Check phone time sync and try a fresh code.

Best practice

  • Owners/Admins should enable 2FA as a priority.

  • Keep recovery options up to date.

Last updated: October 21, 2025