Getting Help & Support

Who this is for: All users

There are several ways to get help when using Law Cyborg. Use the in‑app Help menu, consult the Knowledge Base, or contact the team for account‑specific assistance.

• Help menu: Click your profile icon (bottom-left of the app interface) → Help to access assistance from anywhere in the app, which will take you to our Knowledge Base

• Knowledge Base: Browse guides and references for step‑by‑step instructions.

• Talk to a Human: If the Knowledge Base doesn't answer your question, you can use the "Talk to a Human" button at the top of this page and fill a support request, we will get back to you within 24 hours. Alternatively you can email your usual Law Cyborg contact.

• Report an answer: If a specific AI answer is incorrect or unhelpful, use the Report icon on that answer to notify our team.

• Tool access is missing or a feature has disappeared unexpectedly

• You need a new practice area or a licence assigned

• Organisation‑wide settings (e.g., Chat History) need to change

• Try reset your browser cookies/cache, and then log back out and in again

• Confirm whether your organisation has disabled a feature (e.g., Document Uploader or General AI)

• Check the Knowledge Base for known limitations and workarounds

Last updated: November 21, 2025